Shipping Policy

1. Order Processing & Delivery

All orders are typically processed and prepared for shipment within 5 business days after an order is placed.

Once your order has been shipped, the estimated delivery time is 10–20 business days, depending on your destination, local carrier services, and customs processing where applicable.

2. Order Tracking

Once your order has been shipped, you will receive a Shipping Confirmation Email containing your tracking number.

You can use this tracking number to check the delivery progress of your shipment through the following tracking service:

Please allow some time for tracking information to become available after your shipment has been handed over to the carrier.

3. Shipping Rates

Shipping costs are calculated at checkout based on factors including:

• Your delivery destination.
• The items included in your order.
• The available shipping method.
• Any applicable promotional shipping offers.

The final shipping cost will be displayed during checkout before you complete your purchase.

Any applicable customs duties, import taxes, or other fees imposed by the destination country or region are the customer's responsibility unless otherwise stated during checkout or required by applicable law.

4. Shipping Destinations

We offer international shipping to customers worldwide, subject to applicable carrier availability, shipping restrictions, and destination requirements.

If we are unable to fulfill delivery to your location due to logistics or carrier restrictions, our Customer Support team will contact you to discuss available options or arrange a full refund where necessary.

For questions about shipping availability to a particular destination, please contact our Customer Support team.

5. Changing Your Shipping Address

If you need to change your shipping address after placing an order, please contact our Customer Support team as soon as possible.

Address change requests are accepted before 11:00 PM (PDT, GMT-7) on the same day the order is placed.

Once an order has entered processing or has been shipped, we are unable to modify the shipping address.

6. Shipping to an Alternate Address

You may have your order shipped to an address different from your billing address.

Please ensure that the recipient's name, delivery address, postal code, and other required shipping details are complete and accurate before placing your order.

7. Shipping Methods

Orders are generally processed during regular business days, Monday through Friday, excluding weekends and public holidays.

Orders placed on weekends or public holidays will typically begin processing on the next business day.

Depending on product availability, order details, and destination, items may be dispatched from different fulfillment locations.

We use available shipping carriers and their local delivery partners to arrange domestic and international deliveries. The carrier assigned to your shipment may vary depending on the destination and shipping method.

In some cases, items from the same order may arrive in separate shipments.

8. Lost or Delayed Packages

If your order has not arrived within the estimated delivery period, please contact our Customer Support team.

We will review the available tracking information and, where necessary, work with the shipping carrier to investigate the status of your shipment.

While carrier transit times cannot always be guaranteed, we will make reasonable efforts to assist you in locating your package and provide relevant updates.

If a shipment is confirmed lost or cannot be delivered, we will review the circumstances and provide an appropriate resolution in accordance with applicable law and our store policies.

9. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Incorrect or incomplete information may result in delivery delays, unsuccessful delivery attempts, or additional shipping charges.

We are not responsible for delivery issues directly caused by inaccurate information provided by the customer, except where otherwise required by applicable law.

If you notice an error in your shipping details, please contact our Customer Support team immediately. We will review your request and assist where changes are still possible.