FAQ

Browse our products, select the items you would like to purchase, and add them to your cart.

Proceed to checkout, enter your shipping and payment details, review your order, and complete the checkout process.

Once your order has been successfully placed, you will receive an Order Confirmation Email containing your order details.

After successfully completing checkout, an Order Confirmation Email will be sent to the email address provided with your order.

This email generally includes:

• Order number.
• Purchased product details.
• Shipping information.
• Payment confirmation.

If you cannot find the email, please check your spam, junk, or promotions folder before contacting Customer Support.

We accept order modification and cancellation requests before 11:00 PM (PDT, GMT-7) on the same day the order is placed.

Please contact our Customer Support team as soon as possible if you need to make changes.

Once an order has entered processing or has been shipped, it can no longer be modified or cancelled.

We support secure payment methods available during checkout.

Depending on your location and the payment services enabled for your order, available options may include:

• Major credit and debit cards.
• PayPal.
• Apple Pay.
• Google Pay.
• Other locally supported payment methods.

The payment options available to you will be displayed during checkout.

Payments are processed through secure third-party payment service providers.

We do not store complete payment card numbers on our own systems. Payment providers handle transaction information in accordance with their applicable security practices.

To apply a discount code:

1. Enter your code in the discount code field during checkout.
2. Select the option to apply the code.
3. Check that the discount has been reflected in your order total.

Discount codes must be valid and meet any applicable promotional conditions.

Orders are typically processed within 5 business days after being placed.

Once shipped, delivery is estimated to take 10–20 business days, depending on the destination, carrier services, and customs processing.

We offer international shipping to many destinations worldwide, subject to carrier availability and applicable shipping restrictions.

Shipping availability and charges are determined during checkout based on your destination and order details.

Once your order has shipped, you will receive a Shipping Confirmation Email containing your tracking number.

You can check the shipment status using your tracking number at www.17track.net.

Tracking information may take some time to appear or update after your shipment has been handed over to the carrier.

If the tracking status has not changed for an extended period, please contact our Customer Support team for assistance.

We accept eligible return requests within 14 days from the date you receive your order.

To qualify for a return, the item must generally:

• Be unused and in its original condition.
• Include its original packaging.
• Be accompanied by proof of purchase.

Additional eligibility conditions may apply to certain beauty or personal care products for hygiene reasons, where permitted by law.

Please contact Customer Support before sending any item back.

Before returning a product, please contact our Customer Support team to request return authorization.

Once your request has been reviewed and approved, we will provide the appropriate return address and return instructions.

Returns sent without prior authorization may not be accepted, subject to applicable law.

If your order arrives damaged, defective, or incorrect, please contact our Customer Support team as soon as possible, preferably within 48 hours of delivery.

Please include your order number, a description of the issue, and clear photographs if available.

We will review your request and assist with an appropriate resolution.

Once your returned item has been received and inspected, we will notify you of the refund status.

If approved, your refund will be issued to your original payment method within 5–15 business days.

Additional processing time may be required by your bank or payment provider.

We make reasonable efforts to display product images and colors accurately.

However, actual colors may vary slightly due to screen settings, lighting conditions, and device displays.

Please contact our Customer Support team with your order number, a description of the issue, and photographs if available.

We will review the information and provide appropriate assistance.

We respect your privacy and take reasonable measures to protect personal information.

We use personal information to process orders, provide customer support, improve our services, and for other purposes described in our Privacy Policy.

For questions about products, orders, shipping, returns, or other shopping-related matters, please contact our Customer Support team.

Email: service@everuvia.com

Customer Support contact information is also included in your Order Confirmation Email for convenient reference.