Return & Refund Policy

1. Order Cancellation

We accept order modification and cancellation requests before 11:00 PM (PDT, GMT-7) on the same day the order is placed.

Please contact our Customer Support team as soon as possible if you need to modify or cancel an order.

Once an order has entered processing or has been shipped, it can no longer be modified or cancelled.

Eligible orders successfully cancelled before processing or shipment will receive a full refund.

2. Returns

We accept eligible return requests within 14 days from the date you receive your order.

To qualify for a return, the item must meet the following conditions:

• The item must be unused, unworn, and in its original condition.
• The item must be returned in its original packaging, including any applicable accessories.
• Proof of purchase, such as an order confirmation or receipt, must be provided.
• The return request must be submitted within the applicable return period.

All returns are subject to review based on the conditions outlined in this policy and applicable law.

3. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact our Customer Support team within 48 hours of delivery whenever possible.

Please provide your order number, a description of the issue, and clear photographs of the product and packaging, if available.

We will review your request and provide an appropriate resolution, which may include a replacement, return, or refund, depending on the circumstances.

Reporting an issue after 48 hours does not limit any rights you may have under applicable consumer laws.

4. Return Shipping

Customers are responsible for return shipping costs when returning an eligible item for reasons unrelated to an error on our part.

If a return is necessary because an item is damaged, defective, or incorrect due to our error, we will cover the applicable return shipping costs.

Customers will be charged shipping costs no more than once for each order, including returns.

No restocking fees will be charged for approved returns.

5. Return Process

Before returning any item, please contact our Customer Support team to request return authorization.

Once your request has been reviewed and approved, we will provide:

• The appropriate return shipping address.
• Detailed instructions for completing your return.
• Any additional information relevant to your specific request.

Returns sent without prior authorization may not be accepted, subject to applicable law.

6. Return Address

7. Refunds

Once we receive your returned item, we will inspect it and notify you by email regarding the status of your return.

After the inspection is completed, we will inform you whether your refund has been approved.

8. Late or Missing Refunds

If you have not received your refund after the estimated processing period, please take the following steps:

• Check your bank account again to confirm whether the refund has been credited.
• Contact your credit card company, as it may take additional time for the refund to be officially posted.
• Contact your bank or payment provider, as processing times can vary.

If you have completed these steps and still have not received your refund, please contact our Customer Support team for further assistance.